FAQS

Q: How long does order processing take?
A: Please allow up to 2 business days for your order to be processed before shipment. Orders placed on weekends or U.S. holidays will begin processing the next business day.

Q: What are your shipping options and fees?
A:

• Standard Shipping (5-8 business days): Free
• Express 2-Day Shipping: $24
• Express 1-Day Shipping: $38
  Please note that express shipping refers to transit time only and does not include the processing period.

Q: Can I ship to a P.O. Box?
A: Standard shipping is available for P.O. Boxes. Express shipping options require a physical address and cannot be delivered to a P.O. Box.

Q: How do I return or exchange an item?
A: We offer free returns and exchanges within 30 days of your purchase date. Items must be in their original, unworn condition. Please visit our Return Center or contact [email protected] to begin the return process.

Q: Are final sale items eligible for returns?
A: No, items marked as “Final Sale” cannot be returned or exchanged.

Q: How do I track my order?
A: Once your order ships, you will receive a shipping confirmation email with a tracking link. You can use this link to follow the progress of your package.

Q: What happens if my package is delayed?
A: While we strive to deliver orders promptly, shipping delays caused by the carrier are beyond our control. Express shipping fees are only refundable if delayed by the carrier.

Q: Do you offer international shipping?
A: At this time, we only ship within the United States, including APO addresses and U.S. territories. For international orders, please contact us to check possible options.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Q: How can I reach customer support?
A: You can contact our team by emailing [email protected] or calling us at +1 803-226-5392. We are happy to help with any questions or concerns.